Return & Refund Policy
1. Return Eligibility
We support returns and exchanges within 30 days from the date of product delivery. All returned items must be in original unused condition, with complete original packaging, accessories and manuals. Products such as gardening tools and garden lights must be unopened and undamaged to be eligible for return.
2. Non-Returnable Items
Custom-made garden fences and personalized customized products are non-returnable. Damaged products caused by personal improper use, installation and storage, and worn products after use are not supported for return and refund. Discounted clearance products are also non-refundable.
3. Defective & Damaged Products
If you receive defective, damaged or wrong gardening products, please contact our customer service within 48 hours after delivery. You need to provide clear photos or videos of product damage, packaging problems and order information. We will provide free replacement, full refund or partial compensation according to the actual situation, and bear the return shipping cost.
4. Refund Process
After we receive and inspect the returned goods, we will process the refund within 3-7 business days. The refund will be returned to your original payment account. The arrival time of the fund is subject to the processing rules of your payment platform and bank.
5. Return Shipping Fees
For returns due to personal reasons (such as dislike, inappropriate size), the return shipping fee shall be borne by the customer. For returns caused by product quality problems, wrong delivery or our mistakes, we will bear all shipping costs.